Disclaimer – YormeHut

Global Disclaimer for YormeHut

I. Introduction

In today’s globalized business environment, cross-border e-commerce has built a bridge across national borders for consumers and merchants with its convenience and extensive market coverage. YormeHut, a cross-border e-commerce brand headquartered in the United States, is committed to providing global users with a rich variety of goods and an excellent shopping experience, covering multiple categories such as fashionable clothing, electronic products, and household items. From carefully selected trendy items to cutting-edge technological products, YormeHut strives to meet the personalized needs of different users.However, just like any complex business activity, cross-border e-commerce faces uncertainties and risks brought about by many legal, policy, technological, and market factors. In order to clarify the rights and obligations between YormeHut and users and ensure that both parties conduct transactions within a fair, transparent, and legal framework, this global disclaimer is specially formulated. This statement applies to YormeHut’s official independent website (yormehut.com) and related mobile applications and other online platforms. No matter where in the world the user is located, as long as they access and use the YormeHut platform for shopping or other related activities, they need to carefully read and agree to all the terms of this statement.By accepting this statement, users can not only better understand the trading rules and potential risks on the YormeHut platform, but also help YormeHut fulfill its service commitments more effectively, jointly creating a safe, stable, and trustworthy cross-border e-commerce trading environment. If users have any questions or objections to any content of this statement, they should promptly contact the YormeHut customer service team and conduct subsequent operations only after fully understanding. If users continue to use the YormeHut platform, it shall be deemed that they have fully accepted all the terms and conditions of this statement.

II. Definition Clauses

To ensure the accurate understanding and effective implementation of this disclaimer, the following key terms are clearly defined:
Cross-border e-commerce: It refers to an international commercial activity in which trading entities belonging to different customs territories reach transactions through e-commerce platforms, conduct electronic payment and settlement, and complete transactions by delivering goods through cross-border logistics. In this statement, it specifically refers to the business behavior of YormeHut providing goods sales and services to global users through its official independent website (yormehut.com) and related mobile applications and other online platforms. YormeHut utilizes advanced Internet technology to display high-quality goods from all over the world on the platform. Users can easily browse and purchase their favorite goods just through electronic devices, breaking the geographical limitations of traditional trade.
Purchaser: It refers to individuals, enterprises, or other organizations that purchase goods or services on the YormeHut platform, regardless of which country or region they are located in. A series of actions by the purchaser on the platform, such as registering an account, browsing goods, placing an order for purchase, and completing payment, are regarded as the subject participating in cross-border e-commerce transactions. For example, a consumer from France who purchases an electronic product of an American brand on the YormeHut platform is the purchaser.
Seller: That is YormeHut. As the operator of the cross-border e-commerce platform and the provider of goods, it is responsible for matters related to the procurement, shelving and display, transaction processing, and customer service of goods. YormeHut has a professional procurement team that screens high-quality goods from all over the world to ensure that the goods on the platform are rich in variety and of excellent quality. At the same time, YormeHut is also equipped with an efficient customer service team that is always ready to answer questions and handle after-sales issues for purchasers.
Platform: YormeHut’s official independent website (yormehut.com) and related mobile applications and other online platforms are digital places where the seller and the purchaser conduct commodity transactions and information exchanges. The platform provides a series of functions such as commodity display, search, screening, placing orders, payment, and logistics tracking, creating a convenient shopping experience for purchasers. For example, purchasers can search for the goods they want on the platform through keywords, use the screening function to quickly find their favorite goods according to conditions such as price, brand, and sales volume, and can also track logistics information in real time after placing an order to understand the transportation status of the goods.

III. Service Overview

The YormeHut platform is committed to providing global users with comprehensive and convenient cross-border e-commerce services, covering multiple key links such as commodity display, transaction matching, payment processing, and logistics distribution. In terms of commodity display, the platform carefully presents detailed information of various commodities, including high-definition pictures, accurate product descriptions, specification parameters, etc., helping users understand the characteristics of the commodities in all aspects. For example, when displaying a smart watch, information such as its function introduction, pictures of appearance details, and compatible systems will be provided. In the process of transaction matching, YormeHut uses advanced algorithms and big data technology to accurately match the needs of buyers with the supply of sellers and improve the efficiency of transaction completion.In the payment link, the platform cooperates with many internationally renowned payment institutions and supports multiple payment methods such as credit card payment, electronic wallet payment (such as PayPal, etc.), and bank transfer, ensuring that the payment process is safe, convenient, and efficient. For example, when users use credit card payment, the platform adopts encryption technology to ensure the security of payment information, and the order can be quickly confirmed after successful payment. In terms of logistics distribution, YormeHut integrates global high-quality logistics resources and provides multiple logistics solutions such as international express delivery, postal services, and overseas warehouse shipments to meet the different timeliness and cost requirements of users. For example, for users who pursue quick receipt of goods, they can choose international express delivery services; for users who are price-sensitive, postal services are a more economical choice.However, although YormeHut makes every effort to ensure the high-quality operation of various services, due to the complexity and globality of cross-border e-commerce business and being affected by various factors such as the international political situation, policies and regulations of various countries, logistics and transportation conditions, and technical failures, YormeHut cannot absolutely guarantee the accuracy, completeness, and timeliness of services. In terms of commodity information display, although the platform will review the commodity information uploaded by sellers, there may still be situations where there are differences between the actual situation of the goods and the displayed content due to sellers providing incorrect information or failing to update information in a timely manner. During the transaction process, transaction delays or failures may occur due to network fluctuations, payment system failures, and other reasons. In the logistics distribution link, problems such as customs clearance delays, flight delays, and congestion during the peak logistics season may be encountered, affecting the on-time delivery of goods.

IV. Commodity and Service Information

(I) Information Description

All the commodity and service information displayed on the YormeHut platform, including but not limited to commodity pictures, text descriptions, specification parameters, performance characteristics, service contents and scopes, etc., are provided by the seller and the seller is responsible for ensuring their authenticity, accuracy, and completeness. The seller should follow relevant laws and regulations as well as the regulations of the YormeHut platform, truthfully describe the goods and services, and shall not conduct false propaganda, exaggerate the efficacy, or conceal key information. For example, when describing a fitness equipment, it is necessary to accurately state its material, maximum load-bearing capacity, applicable population, specific functions, etc., and cannot falsely claim that it has weight loss or muscle building effects beyond the actual ones.To help users understand the goods and services more comprehensively, the seller should also provide necessary product manuals, user guides, after-sales service terms, and other relevant materials. For some special commodities, such as food, cosmetics, and medical devices, the seller must strictly follow the requirements of relevant regulations of various countries and mark key information such as ingredients, shelf life, usage methods, and precautions. For example, food should be marked with the production date, shelf life, list of ingredients, and nutritional components; cosmetics should be marked with ingredients, usage methods, shelf life, and whether they contain allergenic ingredients.Although the YormeHut platform will review the commodity and service information provided by the seller, due to the large amount and complexity of the information, it cannot conduct a comprehensive and in-depth verification of all the information. Therefore, YormeHut does not assume any express or implied guarantee liability for the accuracy, completeness, and reliability of the commodity and service information. Before purchasing goods or services, users should carefully read the relevant information. If there are any questions, they can consult the seller or the YormeHut customer service.

(II) Information Update

Commodity and service information may change with factors such as market changes, product upgrades, and policy adjustments. The YormeHut platform and the seller have the responsibility to update relevant information in a timely manner to ensure that users obtain the latest and most accurate content. For example, when a new version of a mobile phone is launched, the seller should update the configuration, functions, and other information of the mobile phone in a timely manner. However, due to the time difference and operation process in information update, YormeHut does not guarantee that the information on the platform is always in a real-time updated state.Before purchasing goods or services, users should take the initiative to pay attention to the update of information, carefully read and confirm the latest commodity and service information. If any misunderstandings, losses, or disputes are caused by users’ failure to pay attention to information update in a timely manner, YormeHut and the seller will not be responsible. For example, if the price of a commodity changes due to a promotional activity, and the user places an order without checking the latest price, they cannot request a price change later on the grounds that they did not see the price update.

V. Transaction Process

(I) Order Processing

Order Filling: When users purchase goods on the YormeHut platform, they need to carefully fill in the order information, including but not limited to commodity specifications, quantity, receiving address, contact phone number, and email address. Ensure the accuracy and completeness of the information. For the receiving address, it should be detailed to the house number, floor, etc., to avoid delivery failure due to address errors. For example, when filling in the receiving address in New York, the United States, it is necessary to accurately write the street name, house number, apartment floor, and room number. When filling in the contact phone number, an effective number that can be contacted at any time should be provided so that timely communication can be carried out when problems occur during the delivery process.
Order Submission: After confirming that the order information is correct, users click the “Submit Order” button to send the order to the YormeHut platform. At this time, the platform will conduct a preliminary verification of the order information, such as checking whether the required items are filled in completely and whether the commodity inventory is sufficient. If there are errors in the order information or the commodity inventory is insufficient, the platform will prompt the user to make modifications or choose other goods. For example, when the inventory of a certain commodity in the order submitted by the user is zero, the platform will pop up a prompt box, informing the user that the commodity is out of stock and asking the user to choose other goods or wait for replenishment.
Order Confirmation: After the order is successfully submitted, the user will receive an order confirmation email or text message sent by the YormeHut platform, confirming that the order has been received. The email or text message will contain information such as the order number, commodity details, order amount, and estimated delivery time. Users should check the order confirmation information in a timely manner. If there are any questions or errors are found, they should immediately contact the YormeHut customer service for handling. For example, if the user finds that the order amount does not match the actual amount of the purchased goods, they should contact the customer service in time to verify the situation.
Order Processing: After receiving the order, the YormeHut platform will process it in the order of the time when the order is received. First, verify the commodity inventory. If the inventory is sufficient, operations such as commodity sorting and packaging will be carried out; if the inventory is insufficient, the user will be notified in a timely manner and solutions will be provided, such as waiting for replenishment, replacing goods, or canceling the order. During the process of commodity sorting and packaging, the staff will strictly follow the requirements of commodity packaging to ensure that the goods are not damaged during the transportation process. For example, for fragile electronic products, multi-layer protective packaging such as foam and bubble bags will be used. After the order processing is completed, the shipment will be arranged and logistics tracking information will be provided to facilitate users to understand the transportation status of the goods in real time.During the order processing process, if abnormal situations are encountered, such as unclear order information, payment failure, or commodity quality problems, the YormeHut platform will promptly contact the user to communicate solutions. If the order cannot be processed normally due to reasons on the user’s side, such as providing incorrect contact information or not replying to customer service messages for a long time, YormeHut will not be responsible, and the order may be canceled or delayed in processing.

(II) Payment Methods

The YormeHut platform provides users with a variety of convenient payment methods to meet the needs of different users. Common payment methods include credit card payment (supporting mainstream credit cards such as Visa, MasterCard, and American Express), electronic wallet payment (such as PayPal, Apple Pay, Google Pay, etc.), and bank transfer. Users should choose the payment method according to their own situation and preferences. For example, users who often use Apple devices can choose Apple Pay for payment, which is simple and safe to operate.Regardless of which payment method is chosen, users should pay attention to payment security and ensure the security of the payment environment. Avoid conducting payment operations on public networks or insecure devices to prevent personal information and payment information from being leaked. For example, do not make payments when connected to public WiFi, because public WiFi may have security risks and is easily hacked, resulting in information leakage. During the payment process, carefully check the payment information, such as the order amount and the payment object, to ensure the accuracy of the payment. If any errors are found in the payment information, immediately stop the payment and contact the YormeHut customer service for handling.To ensure the payment security of users, the YormeHut platform has adopted a series of security measures. Advanced encryption technology is used to encrypt users’ payment information to ensure the security of the information during the transmission process and prevent the information from being stolen or tampered with. It cooperates with well-known payment institutions that have a complete risk prevention and control system and security guarantee mechanism and can effectively prevent payment risks. For example, PayPal has a professional risk assessment team that can monitor transaction risks in real time, discover and handle abnormal transactions in a timely manner. The YormeHut platform has also established a strict internal management system, conducting strict authority management and security training for employees involved in payment information to prevent internal personnel from leaking user information.Although the YormeHut platform has adopted multiple security measures, due to the fact that the payment process involves multiple links and third-party institutions, there may still be certain risks. Such as payment system failures, network delays, and credit card fraud. If users encounter problems or discover abnormal transactions during the payment process, they should immediately contact the YormeHut customer service and relevant payment institutions to seek help and solutions. The YormeHut platform will actively assist users in handling payment problems, but for losses caused by reasons of third-party payment institutions or users themselves, YormeHut will not be responsible.

(III) Refund and Return Policy

Return Conditions and Time Limit: For goods purchased on the YormeHut platform, if there are quality problems, the goods do not match the product description, or the wrong goods are delivered, etc., users have the right to apply for returns. If quality problems occur during the use of the goods, such as electronic products that cannot be turned on normally or clothing that is damaged, users can apply for returns. The goods must be applied for return within 30 days after receipt. If it exceeds the time limit, the return procedures cannot be handled. Users need to ensure that the returned goods remain in their original state, including that the goods themselves, packaging, accessories, labels, etc. are complete and undamaged and do not affect secondary sales. For some special goods, such as food, cosmetics, and underwear, if they have been opened and used, generally returns are not supported unless there are quality problems.Return Process: If users need to return goods, they should first submit a return application on the YormeHut platform, filling in relevant contents such as the reason for return, order number, and commodity information. After submitting the return application, the YormeHut platform will review the application within a certain period of time. Generally, the review time is 1 – 3 working days. After the review is passed, the platform will send the return address and return instructions to the user. Users need to send the goods back to the designated address according to the requirements. When sending back the goods, users should choose a reliable logistics method and keep the logistics tracking number so as to query the logistics status and track the return process. After the YormeHut platform receives the goods returned by the user, it will conduct inspections to check whether the goods meet the return conditions. If the goods meet the return conditions, the platform will handle the refund for the user according to the refund process; if the goods do not meet the return conditions, the platform will communicate with the user to negotiate a solution.Refund Instructions: The refund method will be defaulted to return by the original payment channel, that is, whichever payment method the user used for payment, the refund will be returned to the original payment account. For example, if the user paid with a credit card, the refund will be returned to the credit card account; if using PayPal for payment, the refund will be returned to the PayPal account. The refund time will vary depending on the processing speed of banks and different payment institutions. Generally, the refund will be completed within 7 working days after the YormeHut platform confirms receipt of the returned goods. However, in some special cases, such as bank system maintenance and payment institution review delays, the refund time may be extended. After applying for a refund, users can check the refund progress through the order query function on the YormeHut platform or by contacting customer service. If users do not receive the refund within the specified time, they should promptly contact the YormeHut customer service, provide relevant order information and payment vouchers so that the customer service can assist in querying and handling.

VI. Disclaimer

(I) Limitation of Liability for Goods

YormeHut makes every effort to ensure that the goods sold on the platform meet relevant quality standards and safety requirements. However, due to the complexity of the goods supply chain and differences in regulations in different countries and regions, YormeHut cannot absolutely guarantee the quality, safety, legality of the goods and whether they are suitable for specific purposes. Before each product enters the market, although YormeHut will conduct strict screening and review of suppliers and require suppliers to provide relevant quality inspection reports and certification documents, in the actual production and transportation process, there may still be some unforeseeable factors that affect the quality of the goods. For example, during the long-distance transportation of some electronic products, internal components may become loose or damaged due to environmental factors such as bumps and humidity.Before purchasing goods, users should carefully read detailed information about the goods, user reviews, usage instructions and other materials, and make their own judgments on whether the goods meet their own needs. If there are doubts about the quality of the goods, it is recommended to consult the seller or YormeHut customer service before purchasing. After receiving the goods, users should promptly check the appearance, functions, etc. of the goods. If quality problems are found, they should apply for returns or exchanges in a timely manner according to YormeHut’s refund and return policy. If the goods are damaged or problems occur due to improper use or poor storage by users themselves, YormeHut will not be responsible. For example, if a user soaks a mobile phone with an IPX4 waterproof rating in water and causes the phone to be damaged, this situation is not within the scope of YormeHut’s liability.

(II) Accuracy of Information

Although the YormeHut platform and the seller strive to ensure the accuracy and completeness of the information on goods and services, due to reasons such as delays in information updates, human errors, and technical failures, the information on the platform may have errors, omissions or be out of date. When uploading product information, the seller may accidentally cause the product description to not match the actual situation or make mistakes in product specifications, parameters, etc. During the process of reviewing information, the platform may also fail to discover these problems in a timely manner due to various factors. For example, the color of a certain piece of clothing is shown as dark blue on the platform, but the actual color of the received goods may be different from the display due to reasons such as shooting light and color differences on display screens.YormeHut will not be responsible for any direct or indirect losses caused by inaccurate or incomplete information. Before making a purchase decision, users should carefully verify relevant information. If necessary, they can obtain more accurate information by communicating with the seller or consulting other materials. If users find that there are errors in the information on the platform or the information needs to be updated, they are welcome to contact the YormeHut customer service in a timely manner so that the platform can correct it as soon as possible.

(III) Force Majeure Factors

During the process of cross-border e-commerce transactions, various force majeure factors may be encountered, such as natural disasters (earthquakes, floods, typhoons, etc.), wars, terrorist attacks, government actions (policy adjustments, changes in laws and regulations, administrative interventions, etc.), public health events (such as epidemics), network failures, and communication interruptions. These force majeure factors are unforeseeable, unavoidable, and insurmountable by both YormeHut and users. For example, during the epidemic, many countries implemented strict lockdown measures, resulting in blocked logistics and transportation, and goods could not be delivered to users on time.If YormeHut is unable to fulfill its contractual obligations (such as delayed delivery, inability to deliver, service interruptions, etc.) due to force majeure factors, YormeHut will not be liable for breach of contract. YormeHut will promptly notify users after the occurrence of force majeure events and make every effort to reduce the impact of force majeure factors on users. YormeHut will resume normal services within a reasonable time after the impact of the force majeure event is eliminated. For example, if goods are delayed due to natural disasters encountered during the logistics and transportation process, after the transportation resumes normal, YormeHut will urge the logistics provider to deliver the goods to users as soon as possible.

(IV) Third-Party Liability

The operation of the YormeHut platform relies on multiple third-party partners, including logistics service providers, payment institutions, and technical service suppliers. If problems occur in transactions due to reasons of third parties (such as logistics delays, loss of goods, payment failures, technical failures, etc.), YormeHut will not bear direct liability. In terms of logistics distribution, logistics service providers may cause delayed delivery or loss of goods due to reasons such as vehicle failures, flight delays, and insufficient delivery personnel. In the payment process, payment institutions may experience payment failures or abnormal transactions due to reasons such as system upgrades and network attacks.YormeHut will assist users in communicating and coordinating with relevant third parties to jointly solve problems. However, YormeHut will not bear compensation liability for losses caused to users due to reasons of third parties. Users should claim their rights from third parties according to the agreements signed with third parties or relevant laws and regulations. For example, if a user’s goods are lost during transportation, the user can file a claim with the logistics service provider. YormeHut will provide necessary order information and assistance to help the user handle the claim matters.

(V) Users’ Own Behaviors

Users should be responsible for their own behaviors on the YormeHut platform. If any losses or disputes are caused by reasons on the users’ own side, YormeHut will not be responsible. These reasons include but are not limited to: users providing false information (such as incorrect receiving addresses, incorrect contact numbers, false identity information, etc.), resulting in the inability to process orders normally or the inability to deliver goods; users failing to properly safeguard their personal accounts and passwords, resulting in account theft and unauthorized transactions; users violating the usage rules of the YormeHut platform and relevant laws and regulations by placing malicious orders, conducting false transactions, infringing on others’ intellectual property rights, etc. For example, if a user negligently fills in the wrong receiving address and causes the goods to be delivered to the wrong address, YormeHut will not bear the cost and responsibility for redelivery.When using the YormeHut platform, users should comply with the platform’s usage rules and relevant laws and regulations, operate carefully to ensure that their behaviors are legal and compliant. If losses are caused to YormeHut or other users due to users’ own behaviors, users should bear corresponding compensation liabilities.

VII. Users’ Obligations

(I) Comply with Laws and Regulations

When using the YormeHut platform for transactions, users must strictly comply with the relevant laws and regulations of the country or region where they are located and the place where the YormeHut platform operates (the United States). This includes but is not limited to international trade regulations, tax regulations, consumer protection laws, intellectual property laws, and electronic transaction laws. In terms of international trade regulations, users need to understand and comply with the import and export policies of various countries, such as the import restrictions and license requirements for specific goods in some countries. In terms of tax regulations, users should truthfully declare and pay relevant taxes according to the tax laws of various countries and shall not engage in illegal acts such as tax evasion and tax omission.Users shall not use the YormeHut platform to conduct any illegal or irregular trading activities, such as selling counterfeit and shoddy goods, contraband (such as drugs, firearms and ammunition, controlled knives, pirated audio-visual products, goods that infringe on intellectual property rights, etc.). Selling counterfeit and shoddy goods not only damages the rights and interests of consumers but also has a negative impact on the reputation of the YormeHut platform. Selling contraband is a serious violation of laws and regulations and will face severe legal sanctions. If users violate laws and regulations, YormeHut has the right to take measures, including but not limited to suspending or terminating user accounts, refusing to provide services, and reporting to relevant law enforcement agencies. All legal responsibilities and consequences arising therefrom shall be borne by the users themselves.

(II) Provide True Information

When registering an account on the YormeHut platform and during the transaction process, users should provide true, accurate, and complete personal and transaction information. Personal information includes but is not limited to name, gender, date of birth, nationality, contact address, phone number, email address, etc. Transaction information includes receiving address, payment information, and commodity selection information. Providing real names and contact information helps YormeHut communicate with users in a timely and effective manner during the transaction process, such as in the stages of order processing, logistics distribution, and after-sales service. Providing an accurate receiving address is the key to ensuring that the goods can be accurately delivered to users.Users should ensure that the information provided remains in the latest state during the use of the YormeHut platform. If the information changes, such as changing the contact phone number or moving house, users should promptly update the relevant information on the platform. If any losses or disputes are caused by users providing false information or inaccurate and incomplete information, the users shall bear the responsibility themselves. For example, if the receiving address provided by the user is incorrect, resulting in the inability to deliver the goods or the goods being returned, the additional freight and other losses incurred shall be borne by the user. At the same time, YormeHut has the right to verify the information provided by the user. If it is found that the user provides false information, it has the right to take corresponding measures, such as restricting the use of the user’s account and suspending transactions.

(III) Safeguard Accounts Properly

Users should properly safeguard their accounts and passwords on the YormeHut platform to ensure account security. Accounts and passwords are important credentials for users to log in to the YormeHut platform for transactions. Once leaked, they may lead to account theft and unauthorized transactions, causing property losses to users. To improve account security, users should set strong passwords with a length of at least 8 characters, including uppercase letters, lowercase letters, numbers, and special symbols. Passwords like “Abc@123456” have relatively high security. Avoid using simple and easy-to-guess passwords such as “123456” and “password”, and also avoid setting passwords related to personal information, such as birthdays and phone numbers, because this information is easy to be obtained by others and used to crack passwords.Users shall not disclose their accounts and passwords to others, nor use others’ accounts for transactions. If abnormal login or transaction behaviors are found in the account, users should immediately contact the YormeHut customer service and change the password. For example, if a user finds that goods have been purchased under the account without his or her own operation, he or she should contact the customer service immediately to freeze the account to prevent further losses and cooperate with the platform for investigation. YormeHut will not be responsible for losses caused by the theft of accounts or the leakage of passwords due to reasons on the users’ own side.

VIII. Intellectual Property and Content Use

(I) Platform Intellectual Property

All content on the YormeHut platform, including but not limited to text, pictures, charts, audio, video, software, programs, trademarks, logos, trade names, domain names, layout designs, web page architectures, and any other forms of works and materials, are protected by the intellectual property laws of the United States and international intellectual property laws. YormeHut owns all or part of the intellectual property rights. Without the written authorization of YormeHut, users shall not copy, disseminate, display, modify, adapt, translate, publish, authorize others to use, or infringe on the intellectual property rights of the YormeHut platform in any way. If users violate this provision, YormeHut has the right to pursue their legal liabilities, require them to stop the infringement, and compensate YormeHut for all losses suffered thereby, including but not limited to direct losses, indirect losses, attorneys’ fees, litigation costs, and investigation fees.

(II) User Content

Any content posted by users on the YormeHut platform, including but not limited to product information, reviews, product showcases, questions, answers, etc., users should ensure that they have legal intellectual property rights or have obtained sufficient authorization from the relevant rights holders and have the right to post the content on the YormeHut platform. If the content posted by users infringes on the intellectual property rights or other legal rights and interests of others, users shall bear all legal liabilities and compensate YormeHut and other relevant parties for the losses suffered thereby.When users post content on the YormeHut platform, it is deemed that users grant YormeHut a free, non-exclusive, and sublicenseable right to use the content worldwide. YormeHut has the right to store, display, disseminate, modify, edit, and promote users’ content for the purposes of the operation, promotion, and service improvement of the YormeHut platform. YormeHut has the right to decide whether to publish, delete, or modify the content posted by users on its own. If the content posted by users violates the regulations of the YormeHut platform or relevant laws and regulations, YormeHut has the right to immediately delete the content and take corresponding punishment measures against users, including but not limited to warnings, restricting account use, suspending or terminating user accounts.

IX. Privacy Policy

(I) Information Collection

During the process of users using the platform, YormeHut will collect various types of information. The purpose of collecting this information is to provide users with high-quality cross-border e-commerce services, optimize user experience, and ensure the security and normal operation of the platform.When users register an account, necessary personal information will be collected, such as name, email address, contact phone number, created username, and set password. The name is used to identify the user’s identity and facilitate communication and confirmation during the transaction process. The email address is used to send important information such as order confirmation, logistics notifications, and account security reminders. For example, when a user successfully places an order, the system will automatically send an order confirmation email to the user’s registered email address. The contact phone number plays a role when it is necessary to urgently contact the user, such as when there is a need to communicate with the user during the logistics distribution process. The username and password are the credentials for users to log in to the platform, ensuring the security of the user’s account.When users conduct shopping transactions, YormeHut will collect transaction-related information, including receiving address, purchased product information, payment method, payment amount, and order number. The receiving address is the key information to ensure that the goods can be accurately delivered to the user. The purchased product information helps the platform understand the user’s shopping preferences so as to provide personalized recommendation services. For example, if a user often purchases sports equipment, the platform may recommend related new sports apparel, equipment, etc. to the user. The payment method and payment amount are used to complete the transaction settlement and record financial information. The order number facilitates users and the platform to query the order status and historical transaction records.In addition, the platform will also collect users’ browsing information through technical means such as cookies and log files. This information includes users’ browsing history, search records, duration of stay, click behaviors, etc. on the platform. By analyzing this browsing information, the platform can understand users’ hobbies and behavior habits, optimize the page layout of the website and the product recommendation algorithm, and improve users’ shopping efficiency and satisfaction on the platform. For example, if a user frequently browses a certain type of electronic products, the platform will display more related electronic products on the home page or recommended page to facilitate users’ search and purchase.

(II) Information Use and Sharing

The user information collected by YormeHut is only used for the purposes clearly informed to users and within the scope permitted by law. These purposes mainly include providing and improving platform services, processing users’ transaction requests, communicating with users, conducting market analysis and research, enhancing user experience, and ensuring the security and compliant operation of the platform.In terms of providing and improving platform services, YormeHut will use user information to optimize product display, search functions, and shopping processes. By analyzing users’ browsing and purchase histories, the platform can understand users’ needs and preferences, prioritize the display of products that users may be interested in on the page, and simultaneously improve the search algorithm to enable users to find the required products more quickly and accurately. When processing users’ transaction requests, users’ personal information and transaction information are the necessary basis for completing order processing, payment settlement, and logistics distribution.To maintain good communication with users, YormeHut may use the contact information provided by users, such as email addresses and contact phone numbers, to send important notifications, order status updates, and promotional activity information to users. However, users have the right to choose whether to receive these marketing messages. If users do not want to receive promotional activity information, they can perform relevant operations in the account settings to unsubscribe.In terms of market analysis and research, YormeHut will aggregate and analyze user information to understand market trends, user needs, and behavior patterns, so as to provide data support for the platform’s strategic decision-making and develop products and services that better meet user needs. For example, by analyzing user purchase data and finding that there is a large demand for a certain type of product in a certain region, the platform may increase its marketing efforts in that region or adjust the inventory and supply strategy of the product.In some cases, YormeHut may share user information with third parties, but this sharing is carried out under strict conditions and restrictions to ensure the security and privacy of user information. Third parties may include logistics service providers, payment institutions, technical service suppliers, data analysis companies, etc. Sharing users’ receiving addresses and contact information with logistics service providers is to ensure that the goods can be smoothly delivered to users. Sharing payment-related information with payment institutions is to complete payment transactions. Sharing information with technical service suppliers may be to maintain and improve the platform’s technical infrastructure. Sharing aggregated and anonymized data with data analysis companies is for market research and analysis.YormeHut will require third parties to comply with strict data protection and confidentiality agreements to ensure the security and compliant use of user information. Third parties shall not use user information for purposes other than those agreed with YormeHut, nor shall they disclose user information to any other third parties. If third parties violate the agreements, YormeHut will take corresponding legal measures to hold them accountable.

(III) Information Security

YormeHut attaches great importance to the security of user information and has adopted a series of strict security measures to protect user information from unauthorized access, use, disclosure, tampering, or destruction.At the technical level, the platform adopts advanced encryption technologies, such as the SSL (Secure Sockets Layer) encryption protocol, to encrypt users’ sensitive information during transmission, ensuring the security of information during network transmission and preventing information from being stolen or tampered with. In terms of data storage, YormeHut stores user data in a secure server environment, sets strict access rights and authentication mechanisms, and only authorized personnel can access user data. The servers are equipped with firewalls, intrusion detection systems, and data backup devices to prevent external attacks and data loss. Regular security vulnerability scans and repairs are carried out on the servers, and system software and security patches are updated in a timely manner to ensure the security of the servers.YormeHut has also established a sound internal management system, conducts strict information security training for employees, and improves employees’ security awareness and confidentiality awareness. Employees must comply with the company’s information security policies and operating procedures when handling user information and shall not disclose user information. Authority management is carried out for employees involved in handling user information. According to their job responsibilities and needs, the minimum access rights are assigned to avoid employees abusing their rights to obtain and use user information.Although YormeHut has adopted the above security measures, network security is a complex field and there are still certain risks. Users should also take some measures to protect their information security, such as setting strong passwords, regularly changing passwords, not using public networks for sensitive operations, and being cautious about links and information from unfamiliar sources. If users find that there are security problems with their accounts or suspect information leakage, they should immediately contact the YormeHut customer service so that the platform can take corresponding measures to handle it.

X. Dispute Resolution

(I) Negotiated Settlement

In cross-border e-commerce transactions, it is difficult to completely avoid disputes. Once a dispute arises between YormeHut and users regarding this disclaimer, platform use, or transactions, we strongly encourage both parties to adopt a friendly and frank attitude and first try to resolve it through negotiation. Negotiated settlement has many advantages. It can save both parties’ time and energy, avoid cumbersome legal procedures and high litigation costs, and at the same time help maintain a good business relationship between the two parties and leave room for future cooperation.When a dispute occurs, users can contact the YormeHut customer service team through the customer service channels provided by the YormeHut platform, such as online customer service, customer service hotline, and email. When communicating, users should clearly and accurately describe the specific situation of the dispute, including details related to order information, product problems, service disputes, etc., and provide necessary evidence, such as order screenshots, product photos, and communication records, so that YormeHut can quickly understand the full picture of the dispute and conduct effective processing.The YormeHut customer service team will respond in a timely manner and negotiate with users after receiving user feedback. We will listen carefully to users’ demands, conduct a comprehensive and objective analysis of the dispute, and propose practical solutions based on relevant laws and regulations, platform rules, and the principles of fairness and reasonableness. For example, for product quality problems, solutions such as product replacement, return, or partial refund may be provided for users; for service disputes, measures such as improving service and providing compensation may be taken. During the negotiation process, both parties should maintain rationality and patience and actively seek consensus to jointly promote the proper resolution of the dispute.

(II) Applicable Law and Litigation

If the two parties cannot reach a consensus on a solution through negotiation, the dispute will enter the legal process. The interpretation and execution of this disclaimer and disputes arising from cross-border e-commerce transactions between the two parties shall be governed by the laws of the United States. The legal system of the United States has abundant precedents and complete regulations in the field of commercial transactions, which can provide clear legal basis for the resolution of disputes.Users have the right to file a lawsuit with the competent courts in the United States. When determining the jurisdiction of the court, it is usually judged according to relevant legal provisions and the specific circumstances of the case, such as the place of contract signing, the place of performance, and the domicile of the defendant. During the litigation process, both parties need to follow the litigation procedures and rules of the United States courts, including but not limited to submitting pleadings, answers, exchanging evidence, and court hearings.Before filing a lawsuit, users should fully understand the relevant provisions of the laws of the United States and the litigation procedures and make full preparations. They can consult professional lawyers to obtain legal advice and guidance to ensure the effective protection of their legitimate rights and interests. During the litigation process, both parties should respect the authority of the court, actively cooperate with the court’s trial work, and truthfully provide evidence and state the facts. The court will make a fair judgment based on the law and the facts. The judgment result has legal effect and both parties must abide by and execute it. If one party fails to perform the judgment, the other party can apply for compulsory execution through legal means.

XI. Other Terms

(I) Clause Amendment

YormeHut reserves the right to modify and change this disclaimer at any time. These changes may be caused by adjustments in laws and regulations, the needs of business development, changes in industry standards, or other reasonable reasons. For example, when the United States introduces new e-commerce-related regulations requiring the refinement of consumer protection clauses, YormeHut may accordingly modify the relevant content in the disclaimer.YormeHut will publish change notices on the platform in a prominent manner to inform users in advance. The forms of the notice may include popping up a prompt box on the platform home page, sending an email notification to the user’s registered email address, and posting an announcement on the platform bulletin board. Users should regularly check the update of the disclaimer before using the YormeHut platform to understand the latest terms and conditions. If users continue to use the YormeHut platform after the change notice is published, it shall be deemed that the users have accepted the changed disclaimer. If users do not agree with the changed terms, they should immediately stop using the YormeHut platform.

(II) Severability

Each clause of this disclaimer is severable. If any clause is determined to be invalid, illegal, or unenforceable, it will not affect the validity, legality, and enforceability of other clauses. For example, if a clause regarding dispute resolution is judged to be invalid due to the issue of applicable law, this will not affect the validity of other clauses such as those on the limitation of liability for goods, information accuracy, and privacy policy.For clauses that are determined to be invalid, illegal, or unenforceable, YormeHut will try its best to modify the clause to make it comply with legal provisions and business practices or seek alternative clauses to achieve the purpose of the original clause. Before the modified or alternative clauses take effect, other valid clauses should continue to be performed.

(III) Completeness

This disclaimer constitutes the complete agreement between YormeHut and users regarding cross-border e-commerce transactions and platform use. It covers important matters such as the rights, obligations, responsibilities, and scope of disclaimer of both parties in the transaction process.This statement replaces all previous oral or written agreements, communication records, and commitments between the two parties regarding cross-border e-commerce transactions and platform use. Regardless of whether the two parties had other agreements before, this disclaimer shall prevail. For example, if a user previously reached a certain oral agreement with the YormeHut customer service through a phone call, but this agreement is inconsistent with this disclaimer, then the provisions of this disclaimer shall prevail. However, this statement does not exclude other agreements separately signed by the two parties according to specific transaction situations, such as purchase agreements for special goods, customized service agreements, etc. These agreements have the same legal effect as this disclaimer. In case of conflicts, the provisions of the specific agreements shall prevail.

XII. Contact Us

If you have any questions, need further explanations regarding this disclaimer, the use of the YormeHut platform, information on goods and services, transaction processes, privacy policy, etc., or encounter problems during the use of the platform, have relevant suggestions or feedback, you are welcome to contact us at any time.You can communicate with the YormeHut customer service team through the following ways:
Online Customer Service: You can log in to the YormeHut official independent website (yormehut.com), find the “Contact Us” or “Customer Service Center” entrance at the bottom of the website, and click to enter the online customer service page. The online customer service is available during the working hours of Beijing Time [specific working hours]. We will do our best to provide you with real-time answers and assistance. Outside of working hours, you can also leave your questions and contact information, and we will reply to you as soon as possible during working hours.
Email: You can also send an email to support@yormehut.com. In the email, please describe your problem or feedback content in detail and provide relevant order numbers, account information, etc., so that we can quickly and accurately understand your situation and handle it. We will reply to you within [3] working days after receiving your email.Regardless of which contact method you choose, YormeHut will take a positive and responsible attitude towards your inquiries and feedback and try its best to provide you with satisfactory solutions. We value the opinions and suggestions of every user, and your feedback is an important driving force for us to continuously improve and enhance the quality of our services.

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